Privacy Policy

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Healthy Being Therapy collects and stores your personal data for the following reasons: 

To provide you with our services or decide whether to do so:

• Assessing any information you give us to decide if  Healthy Being Therapy is an appropriate service or if another service external to Healthy Being Therapy would be more helpful.
• Providing you with a  Healthy Being Therapy service.
• Communicating with you and holding records about our dealings and interactions with you.
• Making decisions about you including your continued suitability for the service, the risk of providing you with the service, and assessing compliance with our policies and procedures in relation to providing the service to you.
• Managing the operation of our business that help support the service we provide.
• Updating your records to enable other Healthy Being Therapy services to be made available to you where appropriate.

For our legitimate interests or those of others:

• To develop our services using the information we hold.
• To continually develop, improve and manage our risk assessment and service delivery models, systems and protocols.
• To provide personalised content and services to you such as further relevant resource information.
• To test and improve the performance of our services, processes and systems and to provide insight and analysis of our clients both for ourselves and our funders.
• To improve the operation of our business - by improving customer service and operational performance and efficiency.
• To develop new services, and to review and improve current services.
• For management and auditing of our business operations - to monitor and to keep records of our communications with you and our staff.
• To understand our clients, their use of our services through service user feedback.

Sharing and disclosures of your personal data

The categories of third parties we use are listed below. We will use these third parties for all the reasons we have described above and they may process the types of personal information we also hold or use.

• Healthy Being Therapy service providers who are a part of providing services to you or help us to operate our business such as our legal advisers and insurers.
• Police and law enforcement agencies if we are required, or to support a criminal investigation.
• Information Commissioner’s Office

Data Protection Complaints

At Healthy Being Therapy we take your privacy and data protections rights seriously. If you have any concerns complaints regarding how we collect, store, or use your personal data or session notes. Please contact us directly in writing at info@healthybeingtherapy.com.

In accordance with UK data protection laws, we will:

•    Acknowledge your complaint in writing within 30 days of receipt.
•     Investigate the matter thoroughly and respond to you without undue delay.
•    Provide you with a clear outcome and explain any actions taken.

Please note that under current UK regulations, you are required to attempt to resolve any data protection grievances directly with us first. If we are unable to resolve the issue together, you retain the right to escalate your complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.